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Help and FAQ

Orders

Do I need to create an account?

No, you can check out as a guest. By creating an account, you will be able to track your placed orders.

 

How can I pay?

Our orders are processed securely either through paypal or our card processor, 'stripe.' You will be provided with the option to select either at checkout.


You do not need a paypal account to make credit and debit payments through paypal - you can checkout as a guest or sign in when taken to the paypal payment page. Stripe payments are processed securely and provides our customers with an alternative to paypal. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1, the most stringent level of certification available.

How can I shop in my home currency

You can to toggle between currencies using the currency picker at the top of every page. Please note that all transactions will take place using UK £(Pounds) and your card or paypal account will show both the transaction in UK £(Pounds) as well as their conversion into your home currency.  

Is VAT included?

Yes, all items at One Boutique are inclusive of VAT. 

 

When should I expect my order?

UK: Please allow 1 working day for Express delivery or 2-3 working days for Standard delivery.

International delivery times vary between 3 and 10 days - see delivery details here

 

How can I track my order?

All UK orders have tracking numbers and you can follow their progress to you. This will be provided when your order has been dispatched.

 

I have received faulty or incorrect items

In the unlikely event that this occurs, please get in touch immediately, quoting your order number and name. We cover postage both ways for orders where an error has been made on our end. 

 

I haven't received my order 

In the unlikely event that this occurs, please get in touch with us immediately if your order hasn't arrived within a week of dispatch. We pro-actively check the delivery status with our carriers and will get in touch with you if we identify a delay in delivery. 

 

My card has 'failed zip code verification'

Please ensure that you have entered the correct billing & shipping address (these may be different). Your billing address is the address that is on file with your bank - if you have recently moved or have a different address for any reason, please enter the original address registered with the bank in order for your card to be authorised. 

 

Contact

How can I get in touch with One Boutique?

Email us at sales@one-boutique.co.uk or message us through the 'Contact Us' page, Facebook, Twitter or Instagram

 

Careers

For information on the opportunities available, visit our 'work with us' page

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